FAQ Top 10
- What do you mean by “Made to Order” custom furniture?
The term Made to Order is just that. We start each order from the ground up. That gives us the ability to custom size or modify one of our products in our catalog, or by creating a totally new piece of furniture based off of your specs & inspirations.
- How comfortable are your sofas & chairs?
Our combined experience in the furniture industry has given us an edge into seat comfort. Our standard seat cushions offer a 4 inch Ultra-Cell core, which is wrapped with a 1 inch foam and is then wrapped in a Dacron fiber. This option combined with our standard loop spring system offers a very soft, yet supportive seat. The 1 inch foam wrap can be very soft all the way to firm, depending on your preference. Our standard backs are foam/fiber fill which will give you years of relaxation. We also offer 8 way hand tied spring systems in most sofas, sectionals & living room chairs. Feather-down blankets on the seat cushion cores along with a 70/30 feather fill in our backs offer support comfort. The gold standard for seats is our inner-spring feather down seat cushions.
- What are your fabric options?
We offer quality designer residential & contract grade fabrics from Robert Allen & Deacken Hill. They have a great website & offer hundreds of quality upholstery grade fabrics in many of the hottest trends & materials. We also offer contract & residential micro-fiber suede, Nauga faux leathers & contract fabrics from Birch Fabrics. We accept COM fabric at no extra charge & COL leather at a 18% up charge.
- How do you ship?
We have multiple carriers that offer white-glove installation, curb side drop off & business-to-business delivery’s. We try to stick with carriers that haul furniture only, however, we can ship via UPS & FedEx Freight if needed. We do not include shipping charges in with any order. We can give you an estimate & a finalized quote when your new furniture is ready to ship out. You also do not pay us, you pay the shipping company directly. This saves you over $100.00+ in shipping costs.
- Do you sell to the public?
We have a variety of products for sale on Houzz.com. We cater to the trade. Interior Designers & Decorators, architects, commercial builders/planners & furniture retail stores nationwide. Please contact us for more information.
- Where are your furnishings made?
We produce all of our furnishings in Hickory, North Carolina. The materials used in the fabrication of our furnishings are also manufactured locally as well. We build all of our furniture the way it was constructed over half a century ago. We do not CNC any portion of our frames, foam or fabrics.
- What are some trim options that you offer?
We offer welt lines in the fabric of your choosing. We can attach any trim cording that is purchased. We offer nail trim or brass nail trim & have over 155+ finishes to choose from. We can also hand tuft certain items. Please call us with any questions.
- Please explain your Private Label Program.
We offer this program to our clients that want to build their brand by offering them the ability to become the “manufacturer”. We put you in contact with a custom deck label printer to incorporate your logo & contact info into every piece of furniture that is ordered from us. CSI-Montage Galleries will not appear on any packaging or paperwork going to your clients.
- What are your lead times?
Lead times vary from order to order. A custom sectional may take 6 to 8 weeks while an ottoman from our catalog may take only 3 to 5 weeks. If we have the patterns, it takes less time to produce than a piece that we will need to draw out & design. Please contact us if you have any questions.
- How can I place an order or set up an account with CSI-Montage Galleries?
We do not have a minimum order or annual sales goal in order to do business. Simply give us a call, shoot us an email or even message us through Face book & we can get the ball rolling.